These Terms and Conditions govern the supply of services by TWP DIGITAL CONSULTING LTD, a company registered in England and Wales (Company No. 17228479), registered office at 13 Simms Close, Bedford, United Kingdom, MK43 9FX ("we", "us", "the Company").
By engaging our services — whether through a signed proposal, a written instruction, or a purchase order — you ("the Client") agree to be bound by these terms. If you are entering into an agreement on behalf of a company, you confirm you have authority to do so.
These terms apply alongside any project-specific agreement or statement of work. In the event of conflict, the project-specific agreement takes precedence.
We provide the following categories of service:
The precise scope of any engagement will be set out in a written proposal or statement of work, agreed between the parties before work commences. We will not begin work on a project until scope and commercial terms have been confirmed in writing.
Services are ordered by:
No contract exists until we confirm acceptance of your instruction in writing. Submission of an enquiry form does not constitute a binding order.
Indicative pricing published on this website is provided as a guide only and does not constitute a formal quote. All engagements are individually scoped and priced.
We invoice electronically. Unless otherwise agreed in writing, our standard payment terms are:
Invoices are due within 14 days of issue unless otherwise agreed in the project agreement. We reserve the right to charge statutory interest on overdue amounts under the Late Payment of Commercial Debts (Interest) Act 1998.
All prices are quoted and invoiced in Pounds Sterling (GBP) unless otherwise agreed.
Delivery timescales are agreed in the statement of work or project proposal. We will make reasonable efforts to meet agreed deadlines; however, timescales are estimates unless expressly stated to be guaranteed. Delays caused by the Client (e.g., late provision of materials, content, or feedback) may affect agreed delivery dates.
For ongoing retainer and support services, delivery is continuous throughout the subscription period.
On completion of project work, we will provide a handover including documentation and, where applicable, access credentials and source code, as specified in the project agreement.
The Client agrees to:
On receipt of full payment, the Client will own the intellectual property in bespoke deliverables created specifically for their project, unless otherwise specified in the project agreement.
We retain ownership of all pre-existing tools, frameworks, libraries, and methodologies used in delivery. Where third-party open-source components are incorporated, they remain subject to their respective licences.
We reserve the right to reference the work as part of our portfolio unless the Client requests confidentiality in writing.
Deposits are non-refundable once work has commenced. If the Client cancels a project after commencement, fees are due for all work completed to the date of cancellation, at the agreed project rate.
Monthly retainer and support agreements may be cancelled with 30 days' written notice. No refund is issued for the notice period already in service.
Booked consultancy sessions cancelled with less than 24 hours' notice may be charged at 50% of the agreed session fee.
To the maximum extent permitted by law, our total liability to the Client for any claim arising out of or in connection with an engagement shall not exceed the total fees paid by the Client under that engagement in the twelve months preceding the claim.
We shall not be liable for: loss of profits, loss of revenue, loss of data, loss of goodwill, or any indirect or consequential loss, whether or not such loss was foreseeable.
Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.
Both parties agree to keep confidential any non-public information disclosed in connection with an engagement, and not to use it for any purpose other than the delivery of the agreed services. This obligation survives the termination of any agreement.
We process personal data in accordance with our Privacy Policy and applicable UK data protection law. Where we process personal data on behalf of the Client as part of service delivery, a separate data processing agreement may be required.
These terms are governed by the laws of England and Wales. Any disputes arising from or related to these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We may update these terms from time to time. The current version is always published at twpdc.uk/terms.html with the effective date shown at the top. Continued use of our services after changes are published constitutes acceptance of the revised terms.
For any queries regarding these terms, contact us at:
TWP DIGITAL CONSULTING LTD
13 Simms Close, Bedford, United Kingdom, MK43 9FX
[email protected]
07735 385 228